Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and BuiltFastCo ("BuiltFastCo," "we," "us"), operated by BuiltFastCo LLC. By creating an account, starting a free trial, purchasing a website build, or otherwise using our services, you agree to these Terms. If you are using the services on behalf of a business, you confirm you are authorized to bind that business.

BuiltFastCo provides two related offerings:

• The platform — a subscription-based software platform for service businesses, including tools for leads, contacts, scheduling, quotes, invoicing, payments, messaging, and related features.
• Website build services — design and build of a professional website, offered either bundled with a platform subscription or as a one-time standalone build, as described below.

You must be at least 18 years old and able to form a binding contract to use the services. You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

New self-serve platform subscriptions begin with a 14-day free trial. A valid payment method is required to start the trial; nothing is charged at signup. Unless you cancel before the trial ends, your saved payment method is charged automatically on the day the trial ends at the then-current rate for the plan and billing period (monthly or annual) you selected, and your subscription begins and auto-renews as described below. We send a reminder email before the trial ends, and you can cancel at any time before then — at no charge — from Settings → Subscription or by contacting us. The free trial applies to new self-serve subscriptions only; website-build and commitment offers are billed as disclosed at checkout. We may modify or discontinue trial offers at any time and may decline a trial for accounts that have previously subscribed or trialed.

Paid plans are billed in advance on a recurring basis (monthly or annually, depending on the plan you choose). Unless you cancel, subscriptions automatically renew at the then-current rate for the same billing period. Payments are processed by our payment processor, Stripe; by subscribing you also agree to Stripe’s applicable terms.

You authorize us to charge your payment method for all fees when due. Fees are stated exclusive of taxes, which we may add where required. We may change plan pricing on a going-forward basis with at least 30 days’ notice before your next renewal date (or such greater period as required by applicable law).

We currently offer two ways to get a professional website:

• Website + 12-month plan (from $2,500 to start): We build a professional website tailored to your business and integrate it with the BuiltFastCo platform. This offer requires a 12-month platform subscription commitment in addition to the upfront amount. The integrated website and its platform features (such as booking, quoting, and payments) function while your subscription is active; if your subscription ends, the platform-connected services stop and what remains is a basic site without those services. The website provided under this offer is licensed for use as part of your active subscription and is not delivered as standalone source files.
• Website only (from $7,500 one-time): We design and build a custom website and hand over the website files. With this option you own the delivered website files and may host them wherever you like. It does not include a platform subscription, and platform features are not included unless you separately subscribe.

Build timeline and refund guarantee: we aim to get your website live within 30 days of receiving the materials and approvals we need from you. If your site is not live within 30 days due to delays on our side, you may request a full refund of the upfront amount paid for the Website + 12-month plan offer, as described in the offer at purchase. Timelines depend in part on your timely responses, content, and approvals.

After the 12-month commitment: at the end of the 12-month term, your subscription continues on a month-to-month basis at the then-current monthly rate for your plan unless you cancel, and you may cancel at any time after the commitment period.

You may cancel your subscription at any time from your account settings or by contacting us at hello@builtfastco.com; cancellation takes effect at the end of your current billing period, and you retain access until then. Except for the 30-day website build guarantee described above, or where required by law, fees already paid are non-refundable, including for the 12-month commitment offer, which reflects a discounted build in exchange for the committed term. We honor our obligations under applicable automatic-renewal and consumer-protection laws, and where required by law we will provide refunds notwithstanding this section. For how we handle your data after cancellation, see our Privacy Policy.

You retain ownership of the content, business data, and customer information you provide ("Customer Content"). You grant us a limited license to host, process, and use Customer Content as needed to operate and improve the services and to provide support. You are responsible for your Customer Content, for having the rights and any necessary consents to provide it, and for your own compliance with laws that apply to your business and to the people you communicate with (including marketing, SMS/email consent, and privacy laws).

You agree not to misuse the services. You will not: break the law or infringe others’ rights; send unlawful, deceptive, or unsolicited messages; upload malware; attempt to gain unauthorized access to the services or other accounts; reverse engineer or resell the services except as permitted; or use the services in a way that harms BuiltFastCo or other users. You also may not use the services for any business or transaction that is prohibited or restricted by Stripe, card-network rules, applicable law, or our policies. We may suspend or limit accounts — or disable payment features — that violate this section or that create elevated chargeback, fraud, legal, or reputational risk.

The platform is a general-purpose business tool and is not designed or certified for highly sensitive or regulated data. Unless we agree otherwise in writing, you may not upload or process protected health information (HIPAA), Social Security or government ID numbers, bank or card credentials (beyond the tokenized payment data Stripe handles for ordinary payments), background-check or criminal-history data, biometric data, precise medical records, or other specially regulated data. BuiltFastCo is not a HIPAA business associate, and the platform is not HIPAA-compliant unless we sign a separate written agreement. You are responsible for ensuring your use of the platform complies with the laws that apply to your business.

The BuiltFastCo platform, software, and brand are owned by us and our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the services during your subscription. Except for website files expressly delivered to you under the website-only option, these Terms do not transfer ownership of any of our software, templates, or platform components to you.

The services rely on third parties such as Stripe (payments), our hosting and infrastructure providers, and email/SMS providers. We are not responsible for third-party services, and your use of them may be subject to their own terms. Optional integrations (for example, QuickBooks) require your own active account with that provider.

We provide support on a commercially reasonable, best-efforts basis through the channels we designate. Unless we agree otherwise in writing, we do not promise specific support hours, response or resolution times, a guaranteed uptime percentage, or uninterrupted, error-free availability, and these Terms do not create a service-level agreement. The service may be unavailable or degraded due to maintenance, updates, outages, third-party provider failures (such as payments, hosting, database, email, or SMS), your own connectivity, or other causes beyond our reasonable control.

The services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that they will produce any particular business result.

To the fullest extent permitted by law, BuiltFastCo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the services will not exceed the amounts you paid to us for the services in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend and indemnify BuiltFastCo against claims, damages, and costs (including reasonable legal fees) arising from your Customer Content, your use of the services, your violation of these Terms, or your violation of applicable law or the rights of others.

We are an early-stage product and may add, change, or discontinue features. We may also update these Terms; if we make material changes, we will update the effective date above and, where appropriate, provide additional notice. Your continued use after changes take effect means you accept the updated Terms.

You may stop using the services at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the services in a way that creates risk or legal exposure. Upon termination, your right to use the services ends; sections that by their nature should survive (such as payment obligations, IP, disclaimers, limitation of liability, and indemnification) will survive.

These Terms are governed by the laws of the state in which BuiltFastCo LLC is organized, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located there for any dispute not subject to an alternative dispute-resolution process we adopt and disclose.

The platform terms you accept when you create an account include a binding arbitration provision and a class-action waiver that affect how disputes are resolved.

Questions about these Terms? Email us at hello@builtfastco.com. Our Privacy Policy, at /privacy, explains how we handle your data and is incorporated into these Terms.